Solender/Hall

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Questions & Answers

Can't all brokers help us find leased space?
Who pays Solender/Hall for their brokerage services?
Why do we have to sign an Engagement Agreement?
Can’t one of our board members who is a real estate broker handle a real estate transaction and save the cost of broker fees?
Doesn’t using a big well-known real estate firm ensure you clout in a real estate transaction?
Should a not-for-profit buy or lease real estate? What are the factors to consider?
What are real estate trends now? Can our business benefit by making a new deal in a down market?
Somebody’s trying to give our organization some property. Are there issues to consider?
Shouldn’t our executive director or chief executive be able to handle all our real estate planning?
We have multiple needs to fulfill our mission: administrative space, program needs and retail space. How do we go about looking at meeting all of these over time?
Our organization’s clients have special needs, like access to public transportation. Yet no one seems to want our clients in their building. What do you suggest?
Our lease is expiring. We need new offices and more space. What can we do to limit or reduce our rental costs?


Q:  Can't all brokers help us find leased space?

A: Any broker is legally capable of assisting you in leasing space, but not all brokers have the same experience in representing tenant's in lease transactions. Experience as a "tenant rep" is extremely important in a lease transaction. Brokers who specialize in representing tenants know what is current in the market for tenants. Finding the space is just the beginning for a good tenant broker.

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Q:  Who pays Solender/Hall for their brokerage services?
A:   Leased Space

The majority of the time brokers are paid in the form of a commission by the owner or landlord of the property.

Office buildings have brokers hired by the landlord to lease vacant space. When a lease is signed, the landlord's broker is paid a commission for representing the landlord. The landlord's broker does not represent the tenant! If the tenant does not have its own broker, the landlord's broker is paid the entire commission.

However, if the tenant is represented by its own broker, the commission is split between the landlord’s broker and the tenant’s broker. Even though the landlord pays the tenant’s broker, the tenant's broker still represents the tenant.

A:  Buying Property

Just as in leased space, property owners hire brokers to market properties they want to sell. They sign engagement agreements with a broker where a commission amount is specified and included in the total price of the property. The owner’s broker gets the entire commission if the buyer is not represented by their own broker. When the buyer has a broker, their broker splits the commission with the owner’s broker. Just like with leasing, the buyer incurs no out-of-pocket costs for the services performed by their broker.

A:  Selling Property

The owner of the property almost always pays the brokers commissions to both the broker representing the owner and the broker representing the buyer. There is no standard commission fee structure for selling property. Fees typically vary depending on the gross sales price and are paid at closing. It is important that the owner sign a listing agreement with the broker that details the listing price, commission, fee structure, marketing costs and term.

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Q:  Why do we have to sign an Engagement Agreement?
A:  Sophisticated tenants and buyers guarantee accountability by giving one broker the exclusive right to represent them. There are three basic reasons for doing this:
  • An exclusive broker can be objective in advising the tenant or buyer, since compensation is not dependent on making the deal on any particular property.
  • It signals to landlords and sellers that the tenant is professionally represented: they will have to compete with other landlords and owners for the tenant or buyer’s business.
  • It protects the tenant from legal entanglements that inevitably arise when multiple brokers are involved, and from the annoyance of constant solicitations from brokerage companies marketing for new clients.

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Q:  Can’t one of our board members who is a real estate broker handle a real estate transaction and save the cost of broker fees?
A:  It’s not a good idea. Putting a board member in the position of finding a pro bono solution can cause conflicts with his/her firm and the organization. Leave your real estate experts in a policy-making role. Treat your organization’s real estate needs as an important decision that requires an outside professional broker working for the organization.

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Q:  Doesn’t using a big well-known real estate firm ensure you clout in a real estate transaction?
A:  Using a big firm is the "safe choice". However, it’s a misconception that a big firm guarantees the best solution. Often, larger firms turn over not-for-profit and small business clients to younger, less experienced brokers, or the firm itself doesn’t have great expertise in the specialized needs of a not-for-profit client.

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Q:  Should a not-for-profit buy or lease real estate? What are the factors to consider?
A:  The answer is as individual as each client. If timing is everything, leasing may be the best option for an organization that’s growing and wants the flexibility to expand and contract. If your organization has a good cash flow or has money from a capital campaign, it may be best to buy, especially if your needs are for 10,000 square feet or more.

Not-for-profit organizations don't pay property taxes or sales taxes on utilities on properties they operate for fulfilling their mission. These savings allow not-for-profit organizations to own and operate a building for significantly less than a commercial owner. When a not-for-profit leases from a commercial landlord these costs are included in the lease. This can make leasing much more expensive than owning.

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Q:  What are real estate trends now? Can our business benefit by making a new deal in a down market?

A:  The market is changing. Office rates are rising. In addition, tenants are seeing building operating expenses significantly increase and "Plus Electricity" leases are becoming more common. There is new speculative office space under construction. However, these buildings will command high rental rates and are not expected to impact rates in older office buildings.

Industrial (including combination warehouse and office) is also experiencing a drop in vacancies with rental rates increasing at a modest rate as leasing remains strong. Unlike office buildings, construction of new industrial space will help to moderate the increase in rates.

Sellers continue to want high prices and will get them if their properties are well located, in good condition and have solid tenants. There are real estate investors with significant amounts of cash seeking properties that have tenants or can easily be converted to income producing property. This makes the market very competitive for Buyers who intend to use the property for their business and not primarily as an investment. Many buyers are thinking creatively and purchasing properties that at first would not appear to be suitable for their use.

On the other hand, there remains a significant amount of vacant office and warehouse space. Landlords continue to offer incentives to attract new tenants and keep existing tenants. There are still deals in leasing space!

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Q:  Somebody’s trying to give our organization some property. Are there issues to consider?
A:  There are many issues involved in accepting a gift of real estate. Due diligence prior to accepting the gift can ensure that the organization both benefits from the gift and limits liability in accepting it. Solender/Hall has developed a policy for not-for-profit organizations to use when evaluating real estate gifts. It is located in the Resource Center.

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Q:  Shouldn’t our executive director or chief executive be able to handle all our real estate planning?
A:  Your executive director or chief executive should certainly be actively involved in making real estate decisions. However, they should have outside counsel that locates and evaluates real estate everyday - not once every few years. Making crucial real estate decisions and completing a transaction can be extremely time consuming and complex. This is one situation where not using an expert can cost your organization significant money.

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Q:  We have multiple needs to fulfill our mission: administrative space, program needs and retail space. How do we go about looking at meeting all of these over time?
A:  The first step is finding a broker who understands your unique needs. The second step is to outline and brainstorm all of your organization’s needs with your broker - now and what you perceive your needs over time. With a thorough understanding of the strategic issues facing your organization, your broker should be able to guide you to the perfect solution.

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Q:  Our organization’s clients have special needs, like access to public transportation. Yet no one seems to want our clients in their building. What do you suggest?
A:  Many property owners shy away from tenants who have a large number of visitors or clients. There are many that would welcome you as a tenant. It’s the job of your broker to find good options and educate the property owners on the benefits of having your organization as a tenant.

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Q:  Our lease is expiring. We need new offices and more space. What can we do to limit or reduce our rental costs?
A:  Share with your broker all the details of your budget and your office preferences. If you’re willing to be flexible, say, being a block off a major thoroughfare, or looking at office space vacated by another tenant that may not require expensive finish out, you can get a better deal. The more flexibility you have regarding location and type of building, the more opportunities to find properties within your budget parameters.

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